David Jones’ foray into shoppable video has been hailed for its “ballsiness”, but blasted for not being clickable on mobile devices favoured by its youth target market.
Ross Bark, principal e-commerce consultant at Salmat agreed the video looked good, but said it needed to have a listing of products overlaying the video, citing examples from ASOS and Barney’s in New York.
“This is the key – consumers want a shopping experience which has smooth interactions across all channels, which provides the best possible convenience – and this is the biggest challenge,” he added.
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